Order Processing Time

• Orders are processed within 1 to 3 business days.
• Processing time may vary based on product availability and order volume.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Timeline

• Standard Delivery:  5 to 15 business days.
• Delivery times may vary based on product weight, size, and delivery location.
• Remote areas may experience longer delivery times.

Shipping Charges

• Shipping costs are calculated at checkout based on location and package dimensions.
• Free shipping may be offered on select products or promotional orders.

Order Tracking

• Once shipped, customers will receive a tracking number via email/SMS to monitor their order status.

Delays & Issues

• While we ensure timely delivery, unforeseen circumstances such as weather conditions, courier delays, or high order volume may cause slight delays.
• For any issues, contact our support team at support@damru.ca .

Damaged or Lost Shipments

• If an order is damaged or lost in transit, please inform us within 24 hours of delivery.
• Customers must provide order details and images for verification and resolution.

For any further queries, feel free to contact our customer support team.

📦 Damru Kids – Delivering Joy to Little Ones!